Frequently Asked Questions

Our office is open Monday through Thursday. As our daily schedule is subject to change, please call to confirm office hours.

Please contact the office.

To make an appointment please call our office. To ensure the best use of time, for both our physicians and patients, all of our office visits are by appointment only. We ask that you arrive at our office 10 - 15 minutes prior to your scheduled appointment time. This will allow you to complete any necessary paperwork and to update any demographic and insurance changes. If you must cancel an appointment, please notify us as soon as possible so we can offer that time to someone else. Last minute cancellations or a no-show may result in a charge.

Emergencies and cancellations arise.  If your schedule won't allow you to wait, we will be happy to reschedule your appointment. We do appreciate your patience and cooperation during our busy times and we will make every effort to keep your wait time to a minimum.

Please refer to our Insurance page to review Advocare's list of accepted insurance providers.

We have a physician on call 24 hours a day, please call our office. This is for emergency purposes only. Refill of medications, referrals and non-urgent medical issues will not get handled after hours.

IN THE EVENT OF A LIFE THREATENING EMERGENCY, CALL 911.

You will receive a call quickly with any lab results that require urgent attention.  Normal values are reviewed and addressed by the physician that ordered them, and you will be contacted by our staff.  Our physicians will discuss your labs at your follow-up visit.

Your medication is important to take as directed. Following the instructions below will help ensure that you never run out of your medications.

•      If you need a refill, first check to see if you are due for an office visit to evaluate and manage your condition. Generally, your provider will give you enough medication until your next visit. If you are running short, you may be due for an office visit.
•      If you are not due for an appointment, please have your pharmacy send us a refill request.
• For prescriptions that require prior authorization from your insurance company, please plan ahead to allow at least three to five days for refill approval.
•      Please allow two business days for us to comply with your request for your prescription refill. We receive a large amount of requests daily. For each request we must pull the patient's chart, verify the condition and medication, consult a physician, and contact a pharmacy.
•      Please do not wait until the last minute. Your refills should be listed on your bottles. Contact us early so that we can arrange for an office visit or a refill as necessary.

     Medications cannot be refilled during weekend hours or during off hours. During the off hours our physicians do not have the benefit of the patient records to verify dose and condition.
 

Please call our office after you have scheduled an appointment with your specialist. We will need all of the following information in order to process your request:
Your name, DOB, phone number and insurance information.
Dr's name and spelling
NPI #
Dr's phone number
Specialty
Location